Headquartered in Seattle, WA, Wireless Advocates is a third-party provider of wireless products and services, both online and in more than 1,000 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day.
Founded in 2004, Wireless Advocates operates online and retail kiosks providing consultative sales activities for our retail partners: Costco Wholesale, Staples, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange Service Command (NEXCOM). Wireless Advocates is proud of our relationships with leading partners in building successful wireless sales operations within their stores. Our private label sales kiosks integrate seamlessly into retail environments, delivering valuable services and a great customer experience.
Wireless Advocates is a subsidiary of Car Toys, the largest independent retailer of mobile entertainment and wireless phones in the nation.
Our Wireless Advocates teams enjoy helping people connect. Making up of industry veterans in management and skilled sales professionals across all retail channels, our teams engage with leading wireless companies and channel partners to provide superior customer service. We have an established national management structure and a workforce of thousands, operating nationwide and in Puerto Rico.
As a member of the Wireless Advocates team, your input, ideas and insights are valued. You are treated respectfully in a fast-paced environment that encourages enthusiasm, growth, and achievement. Wireless Advocates is a great place to grow and develop a long-term career.
To deliver high-value solutions that enrich people's lives; we help people connect.
SERVICE: We listen to and exceed our customers’ expectations
INTEGRITY: We do the right thing
DETERMINATION: We take responsibility and commit to win
ENTHUSIASM: We are passionate and enjoy what we do
Since our company began, Wireless Advocates people enjoy being part of our local community. Our investments and services contribute to where we live and work and it has taken on an important part of our company culture. Through partnerships with local and national non-profit organizations, our employees make valuable contributions in achieving positive community and environmental goals. We strive to continually broaden the scope of our community involvement.
- J.D. Power 2012: recognition (Costco) ranked #2 in "Wireless Purchase Experience" among non-carrier stores, after Apple's #1 position
- Consumer Reports July 2011: (Costco) tied with Apple as the "Best Cell Phone Walk-in Store" for customer service, using sales staff as the yardstick
- Consumer Reports January 2011 and June 2010: (Costco) ranked in the top 3 for best places to buy a cell phone